How to manage collectors (devices) and collector profiles
Collector, collectors, profile, profiles, collector profile, collector profilesSome readersHow to use the Guided Tour
The Guided Tour, also called the Interactive Tutorial, is a dynamic tool available within the Pontotel Gestão website itself. With it, you learn in practice how to perform the main registrations, configurations, and processes of the system, all with step-by-step instructions directly on the screen. The feature was created to make the implementation and use of the platform simpler, more intuitive, and organized, helping both new users and teams that want to review processes.How to fix Pontotel login problems
If you or someone on your team is having trouble accessing some of Pontotel's platforms, be aware that there are some common factors that may be preventing login. In this article, we've compiled all the possible reasons and how to resolve them — whether on the website or in the apps (BatePonto and Pontotel Gestão). 1. Incorrect email or password Check if the email you entered is exactly the same as the one registered in the system by the company. Pay special attention to capital letters, spaces, etc.Some readersWhat is a user profile and how do I create new permission profiles?
To ensure that each user has exclusive access to the information and functionalities relevant to their role, the platform offers different permission levels. These permissions define the actions and data to which each user has access, allowing administrative and operational functions to be adjusted according to the specific needs of each role. Thus, each employee accesses only what is relevant to their daily activities. Below are listed the standard permissions.Some readersLearn all about the calculation rule
Pontotel's calculation rules define how the system interprets time clock entries and calculates hours, lateness, and overtime. These rules are fully customizable, allowing each company to configure the system according to its internal time and attendance policies. The system allows the creation of as many calculation rules as necessary to meet the organization's different scenarios. Since each rule is linked to the employee's record, it is possible...[Few readers]How to reject or remove a device (data collector) from the system
If any device (computer, tablet, or smartphone) used to record time and attendance needs to be removed from the account, it's possible to do so quickly and securely through the Pontotel Gestão website. This procedure is useful, for example, when a device is no longer used by the company, or when an employee who used their own device to clock in and out has left the company. Below, check out the step-by-step instructions for disapproving or deleting a device. (Few readers)How to enable sheet locking
Payroll locking is a feature that ensures the security and integrity of records at the end of the period, preventing further changes after the timesheet is closed. Keeping this feature active is essential for an efficient and transparent control process. If you cannot find the locking option in Payroll > Payroll Locking, it means it is disabled. See how to enable payroll locking on the Pontotel Gestão website. How to activate payroll lockingFew readersHow to generate a report of devices registered in the system
The collector report is useful for tracking the devices registered in your system, as well as viewing the data configured for each one. Let's see how to generate this report. How to Generate the Collector Report In the navigation menu of the Management website, go to the Admin menu and select the Collectors option. In the "collectors" section, click on "Generate collector report". ![](https://storage.crisp.chat/users/helpdesk/websFew readersHow to reactivate a user in the system
At Pontotel, "deleting" a user doesn't mean permanently deleting them: they remain listed among deactivated users. This way, all previous records, such as timesheets and time entries, are saved. To use them again, you need to reactivate them. With that in mind, we've prepared this article to show you how simple it is to reactivate a user on our platform. Best of all, the employee's history is completely preserved! In this article, you'll see step-by-step how to do it.[Few readers]Hierarchy of Calculation Rules
For your time and attendance platform to function at maximum efficiency, it's essential to understand how the system processes calculation rules when they are present at different registration levels. In this article, you will learn what a calculation rule is, where to configure it, and the priority order the system adopts to ensure the smooth operation of your HR processes. 🧠 What is a Calculation Rule? The Calculation Rule is the "brain" of the time and attendance settings. It is in this...Few readersAccess through Leadership: How this Hierarchy Works
The Leadership Access feature allows managers to view and manage information about their direct and indirect reports within the platform. With it, it's possible to create independent hierarchies managed by different management levels, without depending on location or group configurations. In this article, you will understand how to configure the hierarchy and how it impacts access to system information. Types of permissions in the system Before starting, it's important to understand that...[Few readers]How to configure and use pre-assigned pauses
Pre-assigned breaks allow Pontotel to automatically insert break and return-from-break times into employees' timesheets, eliminating the need for manual entries during the workday. This feature is especially useful for companies where employees only clock in and out, ensuring that mandatory breaks are correctly considered in work hour calculations. Currently, the platform offers three ways to implement this feature. (Few readers)