I cancelled the service and I'm still receiving invoices. What should I do?

If you cancelled our services and are still receiving invoices, this could be due to a few reasons. Check the possible causes below.

1. Invoice for the month of cancellation is still outstanding.

Even after requesting cancellation, the invoice due in the coming days corresponds to services rendered up to the date of the request. Since the services were provided normally until then, these charges are still due, is that correct?

2. Cancellation not yet finalized.

If the cancellation process is still underway, invoices should be paid as normal, since the platform remains available until the cancellation is finalized. It's important to remember that our charges always refer to periods already used; in other words, you are paying for services you have already used in previous months, okay?

If you have any further questions about your outstanding invoices after cancellation, our team is available to help you! Contact us whenever you need 😊

Updated on: August 8, 2025