Question 1

How to register a user with employee permissions

Accepted Answer

Step-by-step to register a user with employee permissions:

To register a user with this permission, start by clicking on registrations in the top menu. Then, click on employee. After that, select the employee you want to register the user for. In the menu that opens, click on create/edit user.

|| 💡 Tip: You can also create the user by accessing the path 'admin > users and linking an employee in the "employee associated with this user" field. However, using this method, the fields will not be automatically filled with the employee's already registered data.>

Fill in the fields

Username: Enter the full name (or first and last name) of the employee who will use the user.
Email:

Question 2

How to clock in and out using the BatePonto app

Accepted Answer

Registering your time using your cell phone is simple and secure. The BatePonto app guides you through the entire process, ensuring your time is correctly recorded in seconds. Depending on your company's settings, the app may automatically identify you by your face or require a numeric password.

See the step-by-step guide:

Identification (Who are you?)

When you tap the Register Time button on the home screen, the first step is for the system to know who is registering.
This can happen in two ways:

Option A: Facial Recognition (Automatic) If your company has activated this function, the camera will open automatically.

Position your face within the frame on the screen.
Wait for your identity to be validated.

Option B: Numeric Password (PIN) If the camera does not open, or if facial recognition cannot identify you (due to lack of light or poor angle), the system will ask for your PIN.

Enter your personal numeric password on the on-screen keyboard.

Confirm the information of the employee who is clocking in.

After being identified, select the type.

Question 3

How to clear the cache and data of the Pontotel applications (BatePonto and Gestão)

Accepted Answer

With daily use, applications (such as BatePonto or Gestão) store temporary files, known as cache, to load faster. Over time, this data can become outdated and cause unexpected behavior, such as slowness, crashes, or minor synchronization failures.

Clearing the cache or data is a simple maintenance action that forces the application to download the most recent information, ensuring better performance and improving your user experience.

What is the difference: Clearing Cache vs. Clearing Data

Clear Data?

Before you begin, it's important to understand the difference between the two options you'll find on your device (mainly Android):

Clear Cache: Removes only temporary files. This is the first option you should try. This action does not delete your login data or points that were pending synchronization.
Clear Data (or Clear Storage): Removes all application data, resetting it to the "newly installed" state. This action will delete your login, and you will need to log in again. (Offline recorded points that have not been synchronized may be lost with this procedure)

Recommendation: Always try "Clear Cache" first. If the problem persists, use "Clear Data".

How to clear cache or data (Android)

The exact path changes depending on your phone's manufacturer, but the process is always focused on the device's Settings (or Adjustments). For fac

Question 4

How to register a partial or hourly leave of absence/medical certificate

Accepted Answer

The dismissal request functionality on the Gestão Pontotel platform has been updated and now features a new, more modern, intuitive interface organized by steps. This update makes the process of registering absences, medical certificates, and other types of absences simpler and more standardized, ensuring that all necessary information is filled in completely and correctly.

Check below how to register with the new format.

How to register a partial absence

Access the timesheet

In the main menu, click on sheet and select timesheets.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/e/8/7/ce87d16ae4000000/folha-de-ponto_11gjnpx.gif =290xauto)

Filter to select the employee and the corresponding payroll

Filter by employees.

In the "select employees" field, search for and select the employee, then click search.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/6/0/d/860d571e30ea4800/b82da5b0-4c4c-471a-8f85-a47476_1baglqd.png =600xauto)

In the upper left corner of the screen, select the competency for which you want to issue the exemption.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/e/8/7/ce87d16ae4000000/image_111ezkw.png =329xauto)

Open the menu of dispensa

Right-click on the correct day's row

Question 5

How to reduce an employee's banked hours balance.

Accepted Answer

Time bank balance reduction is an essential feature for maintaining control and organization of an employee's total hours balance. It allows you to reset the accumulated balance up to a specific date and start a new time bank cycle, with a timeframe stipulated by the time bank rules. This process should be performed whenever the time bank validity period expires or when the balance is paid to the employee.

In this article, you will learn how to reduce the time bank balance in a practical and efficient way!

|| 💡 Tip: Before reducing the time bank balance, we recommend that you generate the time bank report(s) beforehand. By default, after reduction, the bank is reset and the time bank balance history will not be shown in the system. To ensure that this data is stored and can be consulted later, generate reports that provide this information.

Among them, we have: R01, R02, R10, R21, R29 and R30.

Step by step:

Access the module

In the top menu of the Management website, click on management and then select time bank.

Fill in the search filters

Filter by employee, select the employee and click Search.

3.

Question 6

How to register a journey

Accepted Answer

Accurately registering employee work schedules is fundamental to ensuring efficient management, correctly controlling hours, and maintaining organized timesheets. The defined schedule serves as a basis for correlating recorded points and calculating the daily time entries for each employee.

In this article, we will show you how to configure a new work schedule on the platform, creating a solid foundation for organizing schedules and managing timesheets.

There are two types of work schedules: with work and without work. Work schedules have defined start and end times, with a set duration. In contrast, non-work schedules have no scheduled attendance for the employee, meaning that if the employee does not clock in, they will not be marked absent. Below, we will explain how to register each type of work schedule.

Step-by-step to register a work schedule with work:

Access the module

In the platform's top menu, click on registrations and then select work schedule.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/b/8/a/ab8a6af7e2a90000/dc6c9ebb-531e-4404-bcee-76862d_54k7t3.gif =455xauto)

Select the corresponding category See if the category with work is selected. Otherwise, select it.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/2/7/f/c27f0fa4cf579800/441daaf7-7842-408f-8a60-bb21fd_i0m312.png =768xauto)

**Create a n

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