How to know if the device is connected to the internet

If you use a mobile device (tablet or cell phone) to record your time or a team's attendance, it is essential to ensure that the device is connected to the internet on the first access so that information synchronization can occur. If the Pontotel app is not loading or synchronizing correctly, the problem may be with your internet connection.

In this article, we will show you how to perform this verification in a simple and quick way.

Step-by-step guide to checking the connection.

1.  Check the device's top bar.

• At the top of the screen, check if any of the following icons appear:

• If none of these icons appear, the device is not connected to the internet.
• If any of them are visible but with a weak signal (few bars filled or a missing symbol), the connection may be unstable or faulty, preventing applications from functioning properly.

2.  Test the connection using your browser.

• Open your browser (such as Chrome or Safari) on your device and go to a website, such as: pontotel.com.br .
• If the website opens normally, the device is connected.
• If you see an error message such as "no connection" or "could not load page," the internet is down.

How to solve it?

If the app or website fails to load:

• Check if the Wi-Fi is connected to an active network;
• If you are using a SIM card with mobile internet, check if there is a signal and available data allowance;
• Restart your router or contact your internet provider to check your connection.

❗ Important

Without internet access, the apps still allow you to register points, but:

• You will not be able to log in if this is your first time accessing the site;
• It does not show the records that have already been made;
• It will not synchronize points and data with the Pontotel system until it reconnects to the internet.

Therefore, whenever possible, keep your device online and synchronize it if necessary.

For computers , a stable internet connection is essential to access the Pontotel Gestão and BatePonto , as these platforms operate exclusively via a web browser and do not support offline use.

You can check the connection by looking at the Wi-Fi icon or, if you are using a network cable, by ensuring that the cable is properly connected and access is working normally.

With the connection active, time and attendance records are sent to the system in real time, login is processed correctly, and any application updates are applied without problems.

If your device is connected but you still can't access the platform or clock in, contact our Support team via the chat integrated into the Pontotel Gestão website or via WhatsApp !

Updated on: November 19, 2025