How do I get a duplicate copy of a Boleto Bancário (bank slip)?
Need to access your Pontotel invoice or payment slip? The easiest and fastest way is through our platform!
We recently launched the Available Invoices , a centralized space where you can view and download all your payment slips (open, paid, or overdue) as well as tax invoices.
Method 1: Accessing via the Platform (Recommended)
You can view your invoices directly in Pontotel Gestão, without having to wait for an email.
- Enable the necessary permissions.
Before you begin, verify that the user who will be used for the query has the necessary permissions to view and manage the desired screen.
- In the main menu, go to Admin > Permissions Profile .
Next, select the corresponding user and click the pencil icon to edit.
- “Administration” section , locate the “Access to financial information” and enable the three available permissions: view , create/edit, and delete .
- Access the "Available Invoices" screen.
- In the main menu, go to Admin > Available Invoices .
- You will see a list with all your financial history. Locate the month you want:
- To download the payment slip: "Open" button . You will be redirected to the link to download the payment slip.
- To download the invoice: Click on "Invoice Available" . You will be redirected to the City Hall website to download the invoice.
Method 2: Checking your Email
By default, our payment slips are also automatically sent by email, with the subject line: Confirmation: Pontotel Payment Slip
- Check your main inbox.
- Spam or Junk Mail folders .
If you follow both methods but still cannot locate the bank slip, please contact our support team.
Updated on: 03/02/2026
Thanks!