R25 - How to generate a report of points with unrecognized faces in facial biometrics

The R25 report allows you to identify all time and attendance records where facial recognition was not validated by biometrics, facilitating analysis and potential corrections.

Step-by-step guide to generating the R25 report.

1. Access the reports menu.

• In the top menu, go to management reports and records option .

• Select the option " R25 - Points spreadsheet with unrecognized face ".

2. Configure the filters.

• Choose the filter criteria according to your needs. You can select by work locations or employees.
• Next, specify the period, defining the start and end dates. The report can have a maximum period of 45 days.
• If you wish, check the "send report results by email" option to receive the file directly at the email address registered to your user account.

3. Generate the report

• Click on "generate excel" to start processing the report.
• Follow the progress in the notification center (bell icon) located in the top menu.

• When the progress reaches 100%, the report will be automatically downloaded to your computer's downloads folder. If the download does not start automatically, locate the report in the notification queue and click on the corresponding line to start a new download.

Understand the report

Once downloaded, you will receive a compressed file (.zip) containing three files:

• Success (main report) : Provides information on records with faces not recognized in facial biometrics. It displays the following fields:
• Name, password, and code: These identify the employee who recorded their time.
• Point type: Indicates whether the entry was for arrival, departure, pause, or other reasons.
• Date and time: Show when the registration was made.
• Face Recognition: Indicates whether or not facial biometrics have validated the employee's face.
• Image: Provides a temporary 24-hour link to the photo captured at the time of registration. Useful for visual verification.
• Status : Spreadsheet summarizing the processing status by employee, indicating whether the employee was included in the report generation.
• Errors : This spreadsheet lists inconsistencies or problems identified during processing that prevented certain collaborators from being included in the report. This allows for analysis and correction of the necessary records before a new attempt.

The R25 report allows managers to quickly identify situations where facial recognition is not possible, take the necessary steps, and maintain accurate record-keeping.

If you need support interpreting the data or setting up the report, our team is available to help! Contact us via WhatsApp .

Updated on: September 24, 2025