Updates to services and additional charges: What do you need to know?
We are implementing an update to our billing services to improve our operational efficiency and ensure the sustainability of our services. These changes have been carefully planned to optimize our processes, while maintaining our commitment to transparency and continuous improvement.
In this article, we will explain the reasons behind these changes and how we plan to facilitate this transition. We remain committed to providing the best possible experience and thank you for your trust in our services!
- When will the update take effect?
Starting on October 1, 2024.
- How will this change affect my current plan?
The price change not affect the amount you pay for your current plan. You will receive detailed information about available add-on services and their respective prices, should you wish to subscribe to them.
- Can I renegotiate my current contract?
Yes! Our Customer Success team is available to discuss and renegotiate the terms of your current contract, if necessary.
- Which services will now require payment?
Below are the services that will now be charged, either on a one-off basis or through a monthly plan:
- Integrations (APIs and AFD)
- Compliance and cybersecurity
- Setting parameters for calculation rules and time bank.
- Editing export files
- How can I find out more details about the new pricing structure?
You can access all the details about the new pricing structure in our detailed presentation about the packages: Click here to access the presentation .
- Who should I contact if I have questions about the pricing change?
You can contact our Customer Success team via email at sucessodocliente@pontotel.com.br , or our presentation can help clarify any questions you may have about the pricing change.
- Will there be any impact on services that will not be affected?
No. The services that will not be affected will continue to operate according to the current contract, without any impact from the new pricing.
- Can I change my plan to better suit the new options?
Yes, you can change your plan to better suit the new services. Our Customer Success team is available to discuss the options.
Still have questions?
Contact our team via WhatsApp . We're ready to help you!
Updated on: August 8, 2025
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