What does it mean when my system is listed as expired?
If your system is showing as expired, this means that we have not yet identified the payment of your invoice(s)/bill(s).
But don't worry, we're here to help! 😊
- How can I resolve the situation?
To reactivate your system, please pay any outstanding or overdue invoices/bills. You can view them at any time via this link:
🔗 Access your outstanding invoices.
⚠ Important! This link only works with the email address(es) registered to receive the payment slips.
- Have you already made the payment?
If you have already paid your invoice, please send the proof of payment to faturamento@pontotel.com.br so that we can investigate what may have happened, or wait for the system to automatically release your payment within 2 business days after the payment is processed.
If you have any further questions, we're here to help! Feel free to contact us whenever you need! 😃
Updated on: December 19, 2025
Thanks!