Find out why automatic logoff occurs on the BatePonto website.

If your computer has been unregistered from the BatePont and is now requiring a new login , please be aware that this may be due to various security and system configuration issues.

See below the main reasons for the automatic deactivation of a collector's account.

Hardware or operating system changes

Significant changes to the computer, such as formatting, hard drive replacement, operating system update, or alteration of internal components, may cause the BatePonto to identify the equipment as a new device. In these cases, it is necessary to re-approve the time clock.

Changing browsers or using incognito browsing

Changing the default browser, using incognito/private browsing, or resetting settings may impact collector recognition and require new approval.

Switching Windows user or profile on the device.

Changing the user profile in the operating system or using different accounts may be interpreted by the system as a new login, causing the previous data collector to be deactivated.

Company security policies

Some companies set rules that require collectors to re-register periodically or after certain events, in order to strengthen the security of the records.

Clear cookies, cache, or history.

cache , or browser history are deleted

Why is it important to accept cookies on the BatePonto website?

By accepting cookies from the BatePonto , you guarantee that the browser stores the necessary information to identify the computer as an authorized data collector. Cookies maintain the link between the browser, the data collector, and the Pontotel system. Without this permission, the system may unregister the computer, requiring a new login and impacting the time and attendance registration routine.

Therefore, whenever prompted by the browser, it is essential to accept cookies to ensure the correct functioning of the website and the continued use of the equipment for clocking in and out.

The tutorial below teaches you how to allow the BatePonto website to use third-party cookies in the Chrome browser. This process also helps keep the collector registered:

• Go to your browser options (three dots).
• Select the "settings" option.
• On the new screen, open the "Privacy and security" section.
• Locate the field for allowing third-party cookies.
• Click on "add"
• Add the URL for the BatePonto website: https://bateponto.pontotel.com.br/#/
• Click on "add"

Process in the Google Chrome browser

Deregistering the time clock is a security measure to ensure that only authorized equipment is used for time and attendance recording.

If you have any questions or difficulties registering your computer again, contact our support team via WhatsApp . We're ready to help!

Updated on: August 8, 2025