• How to clear the cache and data of the Pontotel applications (BatePonto and Gestão)

  With daily use, applications (such as BatePonto or Gestão) store temporary files, known as cache, to load faster. Over time, this data can become outdated and cause unexpected behavior, such as slowness, crashes, or minor synchronization failures. Clearing the cache or data is a simple maintenance action that forces the application to download the most recent information, ensuring better performance and improving your user experience.Popular

• How to clock in and out using the BatePonto app

  Clocking in and out using your cell phone is simple and secure. The BatePonto app guides you through the entire process, ensuring your time is accurately recorded in seconds. Depending on your company's settings, the app may automatically identify you by your face or require a numeric password. Here's a step-by-step guide: Identification (Who are you?) When you tap the Clock In button on the home screen, the first step is for the system to identify who is clocking in. This can happen in twoways.

• How to register as a data collector or log in to the BatePonto website (web)

  To clock in and out using your computer, you don't need to install any programs. Simply access the BatePonto website through your browser (we recommend Google Chrome). On your first access, you will need to complete a brief registration to "activate" this computer as a secure and authorized time clock. Step-by-Step: Registration and First Access Open your browser and access the link:batePonto

• How to clock in and out using the Pontotel Gestão app

  The Pontotel Gestão app offers the convenience of clocking in and out directly from your mobile phone, in a simple, fast and legally compliant way. Step-by-step guide to clocking in and out using the Gestão app: Access the Pontotel Gestão application on your device and log in normally. On the home screen, locate...Popular

• How to clock in and out on the BatePonto website (web)

  The BatePonto website is the most practical way to record working hours for those who work on computers, guaranteeing security and speed without the need to install applications. The interface is designed to be agile: the employee arrives, identifies themselves, and registers their time in a few seconds, without needing to log in with email and password every time (provided the browser maintains cookies). (https://suporte.pontotel.com.br/pt-br/article/coletor-do-site-bateponto-d)Some readers

• How to view data, photos, and locations of points using the Pontotel Gestão app.

  The Pontotel Gestão app offers a complete view of employee time and attendance records. It's possible to track, in real time, the information for each clocking in/out: date, time, photo taken, and even the location on an interactive map. See how to access all these details in the app and make your management even more efficient! Step-by-step guide to viewing time and attendance data: Open the app on your mobile device and log in (https://suporte.pontotel.com.br/pt-br/article/como-cadastrar-u).Some readers

• How does facial recognition work when registering via the app?

  Facial recognition is a security technology used by Pontotel to validate employee identity at the time of clocking in and out. This feature ensures greater reliability in the process, reduces the risk of fraud, and facilitates work schedule management. This article complements the content on how to configure and manage facial recognition. Here, we will explain...Some readers

• How to clock in/out without internet (offline)

  The BatePonto and Pontotel Gestão apps allow you to clock in and out even without an internet connection. This feature ensures that employees can clock in and out normally, even in locations with no signal or unstable connection. The records are stored locally on the device and are automatically synchronized as soon as the connection is restored. Check out the detailed step-by-step instructions below: Step-by-Step When opening the app without a connectionFew readers

• How to approve a computer as a time clock.

  Do you need to use a computer to register points on Pontotel? Before starting the registrations, it may be necessary to approve the equipment as a data collector in the system. This procedure ensures security, prevents fraud, and allows the computer to be properly recognized by the platform. (Ifthere are few readers...)

• How to synchronize and enable employees for time and attendance registration (REP-P)

  The REP-P (Electronic Time Recorder via Program) is the digital time recording model used by Pontotel, in full compliance with Ordinance 671 of the Ministry of Labor. For an employee to be able to register their time on any device (whether a mobile app or the BatePonto website), it is essential that their employee registration is "synchronized" with the REP-P. If this option is not active, the employee will be prevented from registering their time and will see the message "Employee not...".

• How to enable permissions to clock in and out on the BatePonto website (web)

  When clocking in and out using the BatePonto website, certain permissions need to be enabled to ensure the Pontotel platform functions correctly. Among these is geolocation, which identifies the employee's access location via their IP address, allowing the system to recognize information such as country, city, and local time of the registration. If a photo capture is required, it's also necessary to enable camera access in the browser. [Few readers]

• How to fix the "Employee not synchronized with REP-P" error in the time clock system.

  When attempting to clock in/out using a time clock, the employee encountered the message "Employee not synchronized with the REP-P" or "Error synchronizing employee: Employee not enabled for registration on the time clock"? Error in BatePonto Web (https://storage.crisp.chat/users/helpdesk/website/-/c/e/8/7/ce87d16ae4000000/empregado-nao-sincronizado-batyb68um.jpg =354xauto) Error in BatePonto App (https://storage.crisp.chat/users/helpdesk/website/-/c/e/8/7/ce87d16ae4000000/empregado-nao-sincronizado-batyb68um.jpg =354xauto)Few readers

• How to set up time tracking for employees working from home.

  Managing employees working from home is simplified with individual time tracking. The Pontotel platform allows employees to easily and securely record their work hours directly from their computer or personal mobile device. For this to work, the setup process is divided into two steps: first, creating user access and then guiding the employee to configure the device they will use. (Few readers)

• How to activate time tracking by photo or voice.

  To increase the security and transparency of time and attendance records made via mobile devices (smartphones or tablets), the Pontotel platform allows companies to require a photo or audio attachment when an employee clocks in or out. When activated, these features prompt the employee to take a photo of themselves or record a short audio message immediately after selecting the type of time entry (clock in, break, etc.).Few readers

• How to disable time tracking by photo or voice (individual or in bulk)

  If your company has decided to change its time and attendance security policy and will no longer require photo or audio attachments, you can easily disable this feature. This setting can be managed individually or for multiple employees at the same time. How to disable it for an employee: In the Management website's navigation menu, open the Registrations menu and select the Employees option. Use the filters... [Few readers]

• Find out why automatic logoff occurs on the BatePonto website.

  If your computer has been unregistered from the BatePonto website and is requiring a new login, this can occur for various reasons related to security and system configuration. Below are the main reasons for the automatic unregistration of a data collector. Hardware or operating system changes.Few readers.

• Is your BatePonto website's time clock malfunctioning? See a solution using cookie settings.

  Have you ever set up a computer to clock in and out for your company (BatePonto Web), but after some time it asked for your login and password again, as if it had never been registered? This happens due to a security measure in your browser (Google Chrome, Edge, etc.). To comply with the requirements of Ordinance 671 and ensure that the time is being recorded on the correct device, BatePonto saves an identification file on your device. (Few readers