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How to clear the cache and data of the Pontotel applications (BatePonto and Gestão)

With daily use, applications (such as BatePonto or Gestão) store temporary files, known as cache, to load faster. Over time, this data can become outdated and cause unexpected behavior, such as slowness, crashes, or minor synchronization failures.

Clearing the cache or data is a simple maintenance action that forces the application to download the most recent information, ensuring better performance and improving your user experience.

What's the difference between Clearing Cache vs. Clearing Data?

Before we begin, it's important to understand the difference between the two options you'll find on your device (primarily Android):

Clear Cache: This only removes temporary files. It's the first option you should try. This action does not delete your login data or points that were pending synchronization.
Clear Data (or Clear Storage): Removes all app data, resetting it to its "newly installed" state. This action will delete your login, and you will need to log in again. (Offline recorded points that have not been synchronized may be lost with this procedure.)

Recommendation: Always try "Clear Cache" first. If the problem persists, use "Clear Data".

How to clear cache or data (Android)

The exact path varies depending on your phone's manufacturer, but the process always revolves around the device's Settings (or Adjustments)

managing your device easier , we've compiled official guides from major brands. Locate your device's brand and follow the instructions:

💡 Tip: The links we provide cover major brands, but the paths may change between different models or system versions. If you haven't found the solution, a simple and quick alternative is to search directly on Google. Try searching for: "how to clear app cache and data on [ device brand and model ] mobile phone". Often, Google's own artificial intelligence displays the complete step-by-step instructions at the top of the results page, making it easier for you to manage!

3. How to clear the cache (iPhone/iPad - iOS)

Apple's operating system (iOS) works differently and doesn't have a "Clear Cache" button for most applications.

evolution manages the cache automatically. However, if the application is unstable, the recommended solution is to uninstall the application.

Go to Settings > General > iPhone Storage .
Wait for the list of applications to load and locate the app (Pontotel BatePonto or Pontotel Gestão).
Tap Uninstall App . (This keeps your data, but removes the app).
After uninstalling, tap Reinstall App .

If that doesn't solve the problem, the last option is to delete the app and download it again from the App Store.

Keeping the app updated and clearing the cache periodically is a great practice to ensure optimal platform performance and uninterrupted management

If you still have questions or need assistance, contact our Support team via the chat integrated into the Pontotel Gestão website or via WhatsApp !

Updated on: November 14, 2025

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