Articles about: Timesheet

How to set up and launch an on-call (standby) schedule.

Need to organize your team's on-call schedules? On-call time is the period during which an employee is available to the company, ready to be called upon, even when not actively working.

Entering these periods on the Pontotel platform is essential for transparent management. This informs the system that the employee is available and, if they are contacted and clock in, the platform will apply the correct calculation rules for that period.

The process is divided into two parts: activating the functionality (done only once) and launching the journey (done daily).

Let's go?


Part 1: How to activate the On-Call feature


  1. Enable the Module


  • Before you begin, check if the features listed below are available for configuration. If they are not, this indicates that the feature has not yet been enabled in your environment.
  • To request activation, please contact our team through the Customer Service Center, the chat integrated into the Management website, or WhatsApp.


"on-call" functionality is included in the Calculations and Treatment . If your company has not yet contracted this module, please fill out the Request Form so that our team can contact you soon with a quote and the best solution for your needs.


  1.  Enable at the Workplace


  • On the Management website , go to Registrations > Workplaces .
  • Edit the workspace that will have the functionality (or create a new one).
  • In Advanced settings , check the option " Enable alert for this workplace" .
  • Click Save .



  1.  Enable in Employee Registration


  • Go to Registrations > Employees .
  • Edit the registration information for the employee who will be working shifts.
  • Go to the Time and Attendance settings .
  • "Enable alert" option .
  • Click Save .



Part 2: How to record on-call hours on the timesheet


With this feature enabled, you can now schedule on-call periods for eligible employees.


  1. On the Management website , go to Payroll **> Timesheet**
  2. Locate the desired employee and open the corresponding timesheet that will receive the standby notice.
  3. Right -click on the desired day.
  4. In the menu that appears, select the on-call schedule .



  1. alert launch window will open. Fill in the fields:
  • Date: The day of the shift.
  • On-call days: the number of days that will receive on-call pay, if it is multiple days.
  • 24-hour on-call duty: Used when there is no scheduled work day, and the employee must be on call for 24 hours.
  • Use duration: add the start and end times of the on-call period.
    • Start: The time the on-call period begins, in HH:MM format.
    • End: The time the on-call period ends, in HH:MM format.
  • Click Add .



💡 Tips:
  • On-call hours cannot coincide with the employee's expected work schedule
  • It is possible to register more than one on-call period on the same day . To do this, click on “+ more on-call” start and end dates for each period.
  • If the on-call period starts on one day and ends on the next , select the “+1d” , located next to the “end” , to ensure correct recording.


  1. Done! The on-call schedule will appear on the timesheet as a yellow schedule , right below the expected work schedule (green).

Example of a day with on-call hours.


Part 3: Understanding the Notes on the Sheet


After launching the on-call schedule (yellow), the system will calculate the time entries based on the employee's time record.

There are two main scenarios:


Scenario 1: Employee was NOT contacted (No time clock entry)

If the employee was on call but did not need to work (i.e., did not clock in during the on-call period), the system will display the following record:

  • On-Call Duration: Shows the total time the employee was available but did not actually work.


Scenario 2: Employee WAS called in (Time clock recorded)

If the employee was called in and clocked in and out during the on-call period, the system will display the following record:

  • H. Extra Sobreaviso (On-Call Overtime): Shows the time the employee actually worked during the on-call period.


Example of a work schedule where both time entries are generated, according to the period worked.


💡 Tips:
  • By default, the Overtime On-Call entry is automatically directed to the employee's **Time Bank**, if they have an active time bank.
  • If the entries mentioned above are not being displayed , it is necessary their display calculation rule applied to the day in question. To do this, access the Admin menu > Calculation rules “Entries” tab , locate the desired entries and activate them .


On-call duty during the early morning hours.


For the system to correctly calculate shifts that occur in the early morning hours (e.g., from 10 PM to 5 AM), the on-call shift must be entered on the day the work is performed .


Practical Example: An employee will start an on-call shift at 2:00 AM on the 29th .

  • Incorrect Entry: If the on-call shift is entered on the 28th (the previous day), the system will not calculate the overnight hours correctly.
  • Correct Entry: The on-call shift should be entered on the 29th , as this is the reference date for the start of the work.


How to delete an alert


If you have mistakenly launched an on-call shift:

  • Click on it on the corresponding day (yellow calendar).
  • In the alert menu, click the "delete" .



With the on-call system configured and launched correctly, your platform will automatically manage shifts, ensuring accurate calculation of availability hours and hours worked during call-outs.


If you still have questions or need assistance, contact our Support team via the chat integrated into the Pontotel Gestão website or via WhatsApp !

Updated on: November 5, 2025

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