Articles about: Applications

O que fazer quando os pontos demoram para aparecer no sistema ou não sincronizam

Synchronization ensures that all records made in the BatePonto app are correctly sent to the system, keeping the information always up-to-date and available on the employee's timesheet.


Entendendo o status Pendente


Os registros aparecem como pendentes quando o aplicativo não consegue enviá-los imediatamente ao servidor, permanecendo armazenados de forma segura no dispositivo até que a conexão seja restabelecida ou a sincronização manual seja feita.


When a record is made without an internet connection, it is stored on the device and automatically synchronized as soon as the connection is restored. If this does not happen, it is also possible to perform the synchronization manually.


Checklist de Resolução de Problemas


  1. Verifique a Internet: Certifique-se de que o sinal está estável e tente alternar entre Wi-Fi e dados móveis.
  2. Data e Hora Automáticas: O sistema exige que as configurações de data e hora do celular estejam no modo automático para sincronizar.
  3. Atualização do App: Acesse a loja de aplicativos (Play Store ou App Store) e confirme se não há uma atualização disponível para o BatePonto.


See below for instructions on how to perform this procedure:



How to access the synchronization screen


  1. Open the BatePonto on your device:



  1. Log in with your username and password.
  2. Just below the "Clock in" button, locate the button that may have the text "Synchronized", "Synchronizing" or "Synchronization pending". Tap this button to open the "Pending Synchronizations" screen.



  1. On this screen, you will see the status of points and data (such as photos taken during registration).



  1. Tap "Sync" to perform the manual synchronization process. When finished, the screen below will appear to confirm the synchronization.




⚠️ Warning:


  • For synchronization options to be enabled and functioning correctly, a stable internet connection and a connection to the Pontotel server are essential.
  • Also remember that initial synchronization will clear app data and may delete records that haven't yet been synchronized. Therefore, only perform this procedure when you are certain that all data points and files have already been sent to the system.
  • Não realize o logout (sair da conta) ou desinstale o aplicativo se houver sincronizações pendentes, pois isso apagará permanentemente os registros que ainda não subiram para o sistema de gestão.



Keeping time and attendance synchronized prevents discrepancies in timesheets and ensures that everything is recorded correctly, for both employees and managers.


If you still have questions or need assistance, please contact our Support team via the chat integrated into the Pontotel Gestão website or via WhatsApp.

Atualizado em: 31/07/2026

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