How to open a support ticket regarding banked hours.

When you need support related to the time bank at Pontotel, it is essential to send detailed information to expedite the service and resolution of your case.

Include in your invitation:

• Company activation code
• Name(s) of the employee(s) affected.
• Period analyzed
• Example: month, cycle, period, day, etc.
• Detailed description of the doubt, disagreement, or problem encountered.
• Example: incorrect balance, compensation not processed, zero balance, etc.
• Screenshots showing the time bank balance or the identified error.
• Expected result for the time bank.

The more information you provide, the faster and more accurate the response from the support team will be.

With this information, send your request to our support team via email at suporte@pontotel.com.br or through WhatsApp . We're ready to help you!

Updated on: August 8, 2025