• Where to find the company activation code

  The activation code is essential information at Pontotel. It's a unique numerical sequence used to identify your company. Having this code readily available is crucial when contacting our support team or logging off a shared payment terminal. How to find the activation code: In the Management website's navigation menu, open the Admin menu and select the Company Data option. The code will be visible in thePopular section.

• How to force website refreshes and clear browser cache.

  Our platforms are constantly evolving. We regularly release new versions that bring feature updates, visual improvements, and bug fixes to enhance your experience on the BatePonto and Pontotel Gestão websites. However, due to browser caching, these improvements are not always immediately visible to all users. If you notice something that is not as expected,Some readers

• How to submit the BatePonto app diagnostic

  If you've encountered any problems with the BatePonto app, sending the app's diagnostic report to Pontotel Support is an important step so that the technical team can analyze and resolve the issue quickly. This procedure gathers technical information about the device and the app's operation, making it easier to identify the cause of the error. See below how to generate and share this diagnostic report quickly and securely. How to send the BatePonto app diagnostic report Click on the menu ofSome readers

• Get to know Pontotel's Customer Service Center

  Pontotel has launched a new Customer Service Center fully integrated into its Management website. This new feature allows users to register, track, and manage their service requests directly within the platform, in a simple and practical way. With this update, the process of contacting the Implementation and Support teams has become faster and more organized, ensuring that all requests are correctly directed and followed up until resolution. (Some readers)

• How to open a support ticket for the BatePonto app.

  To ensure quick and efficient service for questions or problems related to the BatePonto app, it is essential to gather and send as much information as possible when contacting Pontotel support. Before opening a support ticket, make sure that: The device is updated and configured correctly. All necessary permissions are enabled. Include in your ticket: Activation code (https://suporte.pontotel.com.br/article/393-como-descobrir-o-codigo-de-ativacao-n)

• How to open a support ticket for clocking in and out via computer (BatePonto website)

  Before opening a support ticket, we recommend clearing your browser's cache, as many access or viewing problems are resolved with this simple action. Check out this article on how to clear the cache and force a website refresh. If the problem persists after clearing the cache, gather as much information as possible when reporting an error with the time clock registration on the BateP website.Few readers

• How to open a support ticket regarding a timesheet

  When opening a support ticket regarding a timesheet, please provide complete information so that Pontotel support can understand and resolve your issue more quickly. Include in your ticket: Company activation code; Name(s) of the employee(s) involved; Timesheet period/competency (Example: July/2025); Screenshots or a copy of the timesheet containing the error, inconsistency, or question.(Few readers)

• How to open a support ticket regarding banked hours.

  When you need support related to the time bank at Pontotel, it is essential to send detailed information to expedite the service and resolution of your case. Include in your request: Company activation code; Name(s) of the employee(s) affected; Period analyzed (Example: month, cycle, period, day, etc.); Detailed description of the question, discrepancy, or problem encountered.(Few readers

• How to open a support ticket regarding reports

  To ensure quick and accurate service for requests related to reports at Pontotel, it's essential to gather all important information when opening a support ticket. The more details you provide, the faster your problem will be diagnosed and resolved. Here's what to include when opening a ticket about reports: Company activation code, Report name or code,Few readers

• How do I open a support ticket regarding the Autocomplete tool?

  To ensure the Pontotel support team can quickly and efficiently assist with any questions or issues related to the Autocomplete tool, please provide as much information as possible when opening your support ticket. Include the following in your ticket: Company activation code, Name(s) of the affected employee(s) and period, Report (Few readers).

• Get to know Pontotel's Support Center

  The Support Center is available directly on the Management website and was developed to make your routine more practical and speed up the resolution of questions about the system. There, you can get quick answers with the help of our Artificial Intelligence, contact the Support team, and consult articles in the Help Center, all without leaving the screen you are working on. Open the Help Center.Few readers

• How to open a support ticket regarding the Monitoring Panel.

  When requesting support for the Monitoring Panel, it's important to provide detailed information so the Pontotel team can quickly identify and resolve the situation. The more information you provide, the faster your case will be diagnosed and resolved. Include in your request: Company activation code, screenshots showing the error or situation you wish to report, and a description.(Few readers)

• How to open a support ticket regarding calculations.

  In order for the Pontotel support team to quickly analyze and resolve any issues related to payroll calculations, timekeeping, or other calculations, it is essential to gather as much information as possible when opening your support ticket. This will ensure faster and more accurate service. Here's what information you should gather when requesting support regarding calculations: Company activation code, Detailed description,Few readers

• How to send logs (technical data) from the Management Application to Support

  Sometimes, to investigate unexpected behavior in the application, our Support team may request that you send the "logs". Logs are technical files that record the history of internal actions of the application. They act as a "black box", helping our developers understand exactly what happened in the system at the time of a failure. The sending process is very simple and done directly through the app. Step-by-step to send the logs: Open the application.Few readers