How to force website refreshes and clear browser cache.
Our platforms are constantly evolving. We regularly release new versions that bring feature updates, visual updates, and bug fixes to improve your experience on the BatePonto and Pontotel Gestão .
However, due to browser caching, these improvements are not always immediately displayed to all users.
If you notice something unexpected, such as a missing button, a strange layout, or outdated information, your browser may be loading an older version of the website. To resolve this, simply force a page refresh or clear your browser's cache and cookies.
What is browser cache?
Cache is temporary memory used by browsers to store parts of the websites you visit, such as images, style files (CSS), and scripts.
This helps speed up page loading on subsequent visits.
However, when the site is updated, the cache may continue to display old files — and that's where display problems arise. In these cases, it's necessary to force an update or clear the cache and cookies .
How to force a website refresh using a keyboard shortcut
The quickest way to see the latest version of the site is by forcing an update with the following key combination:
- Windows/Linux: Press Ctrl + Shift + R
- Mac (Safari or Chrome): Press Command (⌘) + Shift + R
This command causes the browser to ignore the temporary cache and reload all files directly from the server, ensuring that you see the latest updates.
How to clear cache and cookies manually
If the shortcut doesn't work, or if you want to ensure a complete update, open the desired website and follow the steps below according to the browser you are using:
Google Chrome
- Click on the three dots in the upper right corner.
- Go to Settings > Privacy and security.
- Click on “Clear browsing data”.
- Select the time range “The entire period”.
- Select the options:
- Cookies and other website data
- Images and files stored in cache
- Click on “Clear data”.
Microsoft Edge
- Click on the three dots in the upper right corner.
- Go to Settings > Privacy, search and services.
- In “Clear browsing data”, click on “Choose what to clear”.
- Select “The entire period”.
- Mark:
- Cookies and other website data
- Cached images and files
Click on “Clear now”.
Mozilla Firefox
- Click on the menu (three lines) in the upper right corner.
- Go to Settings > Privacy and security.
- In the Cookies and site data section, click on “Clear data…”.
- Mark:
- Cookies and website data
- Cached web content
Click on “Clear”.
Why is this important?
These procedures ensure that you are accessing the system with all the latest features, preventing visual glitches, slowness, or malfunctioning functionalities.
How to identify which website version is loaded in your browser.
Pontotel Gestão website , you can check which version of the system is being displayed in your browser. This information is important to confirm that you are using the latest version, with all available updates, improvements, and fixes.
How to verify the Pontotel Gestão website:
- Visit the website .
- Please wait for the login screen to fully load.
- In the bottom right corner of the page, you will see a small text indicating the current version of the site.
Example of how the Pontotel Gestão website version appears.
How to verify the BatePonto website:
- Visit the website .
- Please wait for the home screen to load. It's important that you are already logged in here .
- In the bottom right corner of the page, you will see a small text indicating the current version of the site.
Example of how the BatePonto website version appears.
What does this information mean?
This code indicates which version is being loaded in your browser. Based on this, we can identify whether you are viewing the latest version of the system or an outdated version (which can happen due to browser caching).
If the problem persists even after clearing your cache, or if you have any questions about any step in this article, please contact our support team via WhatsApp . We're ready to help!
Updated on: August 8, 2025
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