How to open a support ticket for clocking in and out via computer (BatePonto website)

Before opening a support ticket, we recommend clearing your browser's cache , as many access or viewing problems are resolved with this simple action. Check out this article on how to clear the cache and force a website refresh.

If the problem persists after clearing the cache, gather as much information as possible when reporting an error with the time clock on the BatePonto . The more details you provide, the faster the diagnosis and solution will be.

Include in your invitation:

• Company activation code
• Collector code
• Screenshots showing the error or situation encountered during registration.
• Name(s) of the collaborator(s)
• Detailed description
• Example: unable to register the point, error message, page won't load, record doesn't appear, etc.
• Which browser are you using
• Example: Chrome, Firefox, Edge
• Error message displayed, if any.
• Steps already taken to try to resolve
• Example: switching browsers, clearing cache, etc.

This information will help our support team understand the situation and propose the best solution more quickly.

With this information, send your request to our support team via email at suporte@pontotel.com.br or through WhatsApp . We're ready to help you!

Updated on: August 8, 2025