How to open a support ticket for the BatePonto app.

To ensure quick and efficient service for questions or problems related to the BatePonto app, it is essential to gather and send as much information as possible when contacting Pontotel support.

Before opening a support ticket, make sure that:

• The device is up-to-date and configured correctly.
• All necessary permissions are enabled.

Include in your invitation:

• Company activation code
• Collector code
• Application version
• Sending the diagnosis
• Device model and operating system version
• Example: iPhone 15 and iOS 18; Samsung Galaxy S24 and Android 13
• description of what happened.
• Example: difficulty registering attendance, synchronization error, etc.
• Error message displayed, if any.
• Screenshots or screen recordings showing the error, question, or unexpected behavior, if any.
• Name(s) of affected employee

This information helps our support team identify the cause of the problem and expedite the solution.

With this information, send your request to our support team via email at suporte@pontotel.com.br or through WhatsApp . We're ready to help you!

Updated on: August 8, 2025