How to open a support ticket regarding calculations.

In order for the Pontotel support team to quickly analyze and resolve any issues related to payroll calculation, timekeeping, or other reporting, it is essential to gather as much information as possible when opening your support ticket. This will ensure faster and more accurate service.

Here's what information you should gather when requesting support regarding calculations:

• Company activation code
• Detailed description of the issue.
• Example: discrepancies in overtime calculations, unexpected deductions, inconsistent amounts, etc.
• What is the expected calculation?
• Identification of the affected employee or employees.
• Day or period analyzed
• Printouts of timesheets, reports, or screens showing the discrepancy.

With all this information gathered, send your request to our support team via email at suporte@pontotel.com.br or via WhatsApp .

We are ready to help and ensure the accuracy of your calculations!

Updated on: August 8, 2025