How to open a support ticket regarding reports

To ensure prompt and accurate service for requests related to reports at Pontotel, it is essential to gather all important information when opening a support ticket. The more details you provide, the faster your problem can be diagnosed and resolved.

Here's what to include when opening a support ticket regarding reports:

• Company activation code
• Report name or code
• Example: R16, R09, etc.
• Detailed description of the problem
• Example: error generating, inconsistent data, report not found, etc.
• Screenshots of the filters being applied.
• Period , filters , and collaborators used in the generation, if they do not appear in the printout.
• Error message displayed (if any, please send a screenshot)
• Report file

With this information, please send your request to our support team via email at suporte@pontotel.com.br or via WhatsApp .

We're ready to help you and expedite your service!

Updated on: August 8, 2025