How to open a support ticket regarding the Monitoring Panel.

When requesting support for the Monitoring Panel, it's important to provide detailed information so the Pontotel team can quickly identify and resolve the situation. The more information you provide, the faster your case can be diagnosed and resolved.

Include in your invitation:

• Company activation code
• Screenshots showing the error or situation you wish to report.
• Detailed description of what you were trying to view or do in the Tracking Dashboard.
• Period and filters used in the query.
• Error message displayed (if any)

With this information, please contact our team via email at suporte@pontotel.com.br , or through our WhatsApp .

We look forward to hearing from you!

Updated on: August 8, 2025