How do I open a support ticket regarding the Autocomplete tool?

To ensure the Pontotel support team can quickly and efficiently assist with any questions or issues related to the Autocomplete , please provide as much information as possible when opening your support ticket.

Include in your invitation:

• Company activation code
• Name(s) of the employee(s) affected and period(s) affected.
• Error report
• Detailed description of what you expected the tool to do and what happened.

The more information that is sent, the faster the service and resolution will be.

With this information, send your request to our support team via email at suporte@pontotel.com.br or through WhatsApp . We're ready to help you!

Updated on: August 8, 2025