How to open a support ticket regarding a timesheet

When opening a support ticket regarding your timesheet, please provide complete information so that Pontotel support can understand and resolve your issue more quickly.

Include in your invitation:

• Company activation code
• Name(s) of the collaborator(s) involved
• Timesheet period/competence
• Example: July/2025
• Prints or submission of the timesheet that contains an error, inconsistency, or question.
• Detailed description of the problem or situation encountered.
• Example: missing record, discrepancy in the time bank, duplicate entry, etc.
• Error message displayed , if any.
• As expected, the leaf would be

The more details you provide, the faster and more accurate our team will be able to respond.

With this information, send your request to our support team via email at suporte@pontotel.com.br or through WhatsApp . We're ready to help you!

Updated on: August 8, 2025