How to resolve pending issues, approvals, and lock payroll using the Management App.

To ensure a smooth payroll closing process, it's ideal to resolve team issues on a daily basis. The Pontotel Gestão app centralizes everything that needs your attention in three cards on the home screen, functioning like a "traffic light" for your management.

See how to use the filters and resolve each type of issue:

Filters: Viewing the correct team and time period.

Before analyzing the numbers, make sure you're looking in the right place.

1. After logging in with a manager user, on the home screen, check if you are in the "my team" (top of the screen).

2. Select the second tab in the bottom menu.

3. Now, in " select workplace ", select the workplace(s) of the employees you wish to view.

4. Check if the date corresponds to the month or period you wish to manage.

Resolving outstanding issues (The Yellow Cards)

In the center of the screen, you will see three highlighted cards. They indicate actions that depend on you:

Journeys with Pending Issues

This card shows the total number of days with registration errors (missing time entries, odd number entries, etc.) in your team.

1. Tap on the "journeys with pending items" .
2. You will see a list of employees and how many days each one has had the problem.
3. Tap on a collaborator's name. The app will open their timesheet with the "see only days with pending tasks" activated, making it easier to find them.
4. Tap on the desired day to view the details and make corrections (enter a manual entry point, adjust the time, or submit a justification).

Approval Requests

Here are the requests submitted by employees (such as requests for leave, manual time entry, or overtime) that are awaiting your approval.

1. Tap the approval requests .
2. Analyze the list of requests.

Pending Blockages

This card indicates how many timesheets for the period have not yet been locked (closed).

1. Tap on the pending locks .
2. Select the employees who already have the correct payroll information.
3. Perform the lockout to finalize that employee's cycle.

By keeping these three cards clear, you ensure your team is up-to-date with their schedules, that requests have been answered, and that payroll information is ready.

If you still have questions or need assistance, contact our Support team via the chat integrated into the Pontotel Gestão website or via WhatsApp !

Updated on: November 19, 2025