How to send logs (technical data) from the Management Application to Support

Sometimes, to investigate unexpected behavior in the application, our Support team may request that you send the "logs" .

Logs are technical files that record the history of internal application actions. They function as a "black box," helping our developers understand exactly what happened in the system at the time of a failure.

The submission process is very simple and done directly through the app.

Step-by-step instructions for sending logs

• Open the Pontotel Gestão app and log in (if you can access it).
• In the bottom menu, tap the More (icon with three lines or three dots).
• Scroll to the bottom of the list of options.
• Tap the Send logs .
• The app will automatically open your phone's sharing tool (usually the default email app).
• Send the generated email to the indicated address (usually suporte@pontotel.com.br or mobile@pontotel.com.br ), or as instructed by the agent handling your case.

Sending the logs only transmits the technical data. For our team to analyze this data efficiently, it's essential that you notify us after sending it .

In the body of the email or in the customer service chat, please provide the following information:

• What happened: (Ex: "The app closed on its own when trying to approve overtime").
• Approximate time: (Ex: "It happened today around 2 PM").
• Your username: (Login email).

By submitting logs, you directly contribute to the evolution and stability of our platform, allowing for faster and more accurate fixes.

If you still have questions or need assistance, contact our Support team via the chat integrated into the Pontotel Gestão website or via WhatsApp !

Updated on: January 12, 2026