How to submit the BatePonto app diagnostic

If you've encountered any problems with the BatePonto app, submitting the app's diagnostic report to Pontotel Support is an important step so that the technical team can analyze and resolve the issue quickly. This procedure gathers technical information about the device and the app's operation, making it easier to identify the cause of the error.

See below how to generate and share this diagnosis quickly and securely.

How to submit the BatePonto app diagnostic

1. Click on the app menu

2. In the side menu, tap "Send diagnosis" .

3. On the screen that opens, briefly describe what happened.

4. Finally, click " Submit data ". Once this action is completed, the diagnosis will be forwarded to our team, who will analyze the incident.

• Submitting the diagnosis is essential for a detailed analysis by the Pontotel team, especially in cases of failures, unexpected errors, or difficulties using the app.
• In addition to submitting the diagnosis, it's important that you open a support ticket with our team to send the necessary information. See this article for instructions.
• Whenever possible, please include screenshots of the error message or error messages displayed along with the diagnosis; this will further speed up the analysis.

By submitting the BatePonto app diagnosis, you contribute to a faster and more accurate resolution of the problem. Follow the steps above whenever you need technical support.

If you still have questions or need assistance, contact our Support team via the chat integrated into the Pontotel Gestão website or via WhatsApp !

Updated on: January 12, 2026