Learn all about on-call (standby) shifts

Precisa organizar os períodos de plantão da sua equipe? O sobreaviso é o tempo em que o colaborador fica à disposição da empresa, pronto para ser acionado, mesmo sem estar efetivamente trabalhando.
Lançar esses períodos na plataforma Pontotel é fundamental para uma gestão transparente. Isso informa ao sistema que o colaborador está disponível e, caso ele seja acionado e registre o ponto, a plataforma aplicará as regras de cálculo corretas para esse período.
O processo é dividido em duas partes: a ativação da funcionalidade (feita apenas uma vez) e o lançamento da jornada (feito no dia a dia).
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How to activate On-Call mode

1. Enable the Module

• Before you begin, check if the features listed below are available for configuration. If they are not, this indicates that the feature has not yet been enabled in your environment.
• To request activation, please contact our team through the Customer Service Center, the chat integrated into the Management website, or WhatsApp.

2.  Enable at the Workplace

• In the navigation menu of the Management website, open the Registrations and select the Workplaces.
• Edit the workspace that will have the functionality (or create a new one).
• In Advanced settings, check the option "Enable alert for this workplace".
• Click Save.

3.  Enable in Employee Registration

• In the navigation menu of the Management website, open the Registrations and select the Employees.
• Edit the registration information for the employee who will be working shifts.
• Go to the Time and Attendance settings.
• Check the "Enable alert" option .
• Click Save.

How to enter an on-call shift on the timesheet

With this feature enabled, you can now schedule on-call periods for eligible employees.

1. In the navigation menu of the Management website, open the Payroll and select the Timesheet.
2. Locate the desired employee and open the corresponding timesheet that will receive the standby notice.
3. Right -click on the desired day.
4. In the menu that appears, select the on-call schedule.

5. An alert launch window will open. Fill in the fields:

• Date: The day of the shift.
• On-call days: the number of days that will receive on-call pay, if it is multiple days.
• 24-hour on-call duty: Used when there is no scheduled work day, and the employee must be on call for 24 hours.
• Use duration: add the start and end times of the on-call period.
• • Start: The time the on-call period begins, in HH:MM format.
  • End: The time the on-call period ends, in HH:MM format.
• Click Add.

• On-call hours cannot coincide with the employee's expected work schedule
• It is possible to register more than one on-call period on the same day . To do this, click on “+ more on-call” and fill in the start and end dates for each period.
• If the on-call period starts on one day and ends on the next, select the “+1d”, located next to the “end”, to ensure correct recording.

6. The on-call schedule will appear on the timesheet as a yellow schedule, just below the expected work schedule (green).

Understanding the notes on the sheet

Depois de lançar a jornada de sobreaviso (amarela), o sistema calculará os apontamentos com base no registro de ponto do colaborador.
Existem dois cenários principais:

Scenario 1: Employee was not called in (no time clock entry)

If the employee was on call but did not need to work (i.e., did not clock in during the on-call period), the system will display the following record:

• On-Call Duration: Shows the total time the employee was available but did not actually work.

Scenario 2: Employee was called in (with time clock registration)

If the employee was called in and clocked in and out during the on-call period, the system will display the following record:

• H. Extra Sobreaviso (On-Call Overtime): Shows the time the employee actually worked during the on-call period.

• By default, the Overtime On-Call entry is automatically directed to the employee's **Time Bank**, if they have an active time bank.
• If the entries mentioned above are not being displayed , it is necessary to enable their display in the calculation rule applied to the day in question. To do this, access the Admin menu > Calculation rules , edit the corresponding rule and, in the “Entries” tab , locate the desired entries and activate them .

On-call duty during nighttime hours

For the system to correctly calculate shifts that occur in the early morning hours (e.g., from 10 PM to 5 AM), the on-call shift must be entered on the day the work is performed.

Practical Example: An employee will start an on-call shift at 2:00 AM on the 29th.

• Incorrect Entry: If the on-call shift is entered on the 28th (the previous day), the system will not calculate the overnight hours correctly.
• Correct Entry: The on-call shift should be entered on the 29th, as this is the reference date for the start of the work.

How to delete an alert

If you have mistakenly launched an on-call shift:

• Click on it on the corresponding day (yellow calendar).
• In the alert menu, click the "delete".

✨ New feature: Monthly on-call limits

Além das configurações tradicionais de sobreaviso, a Pontotel também permite controlar a quantidade máxima de horas de sobreaviso que podem ser acumuladas no overtime compensation system dentro de um mesmo mês.
Essa funcionalidade é ideal para empresas que possuem acordos coletivos ou políticas internas que limitam o acúmulo de horas de sobreaviso, exigindo que os excedentes sejam pagos diretamente em folha.
Quando o limite configurado é atingido, o sistema continua calculando normalmente as horas de sobreaviso. No entanto, as horas que ultrapassarem o teto definido deixam de ser enviadas para o overtime compensation system e passam a ser direcionadas automaticamente para a folha de pagamento.

Types of hours covered

Currently, the monthly limit can be applied to the following types of on-call hours:

• Overtime on-call hours
• Overtime on-call hours
• Special on-call hours
• Overtime night shift on-call
• Overtime night shift on-call
• Special night-time on-call hours

How to configure

1. Access the company's time bank policy in Rules > Time Bank.

2. Edit the desired rule.

3. Locate the Limits section .

4. Enable the option Set monthly on-call limits.

5. After activation, you will be able to choose one of the available control modes.

Limit by time type

Nesse modelo, cada tipo de hora possui um limite mensal individual.
Por exemplo, é possível permitir o acúmulo de até 10 horas extras de sobreaviso e até 5 horas extraordinárias de sobreaviso no mesmo mês, cada uma com seu próprio controle.
Quando o limite de um tipo específico for atingido, apenas o excedente daquele tipo de hora será direcionado para folha de pagamento.

Limit per shared group

Nesse modelo, vários tipos de horas compartilham um único limite mensal.
Todos os tipos incluídos no grupo consomem o mesmo saldo disponível.

For example, if a group has a limit of 20 hours per month, all on-call hours configured in that group will use that same balance. When the limit is reached, the excess hours will no longer be accumulated in the time bank and will be sent to payroll.

How the limit is applied

O sistema realiza a validação diariamente durante o processamento do overtime compensation system.
Nesse momento, a plataforma:

• Check how much has already been accumulated this month.
• It adds up the hours of the day in processing.
• Compare the result with the configured limit.
• Send the bank only the remaining available balance.
• It automatically directs the surplus to payroll.

Frequently Asked Questions

O limite é reiniciado mensalmente?
Sim. O controle considera apenas os apontamentos do mês corrente. Ao iniciar um novo mês, o saldo utilizado é reiniciado automaticamente.

O que acontece com as horas que ultrapassarem o limite?
As horas excedentes continuam sendo calculadas normalmente, porém deixam de compor o overtime compensation system e passam a ser destinadas para folha de pagamento.

Posso utilizar limite por tipo de hora e por grupo compartilhado ao mesmo tempo?
Não. É necessário escolher apenas um dos modelos de configuração.

Tipos de horas sem limite configurado são afetados?
Não. Apenas os tipos de horas incluídos na configuração participam do controle de limite mensal.

With the on-call system configured and launched correctly, your platform will automatically manage shifts, ensuring accurate calculation of availability hours and hours worked during call-outs.

If you still have questions or need assistance, please contact our Support team via the chat integrated into the Management website or via WhatsApp. 

Updated on: June 15, 2026