Meet the Pontotel Assistant

Pontotel's Assistant is our artificial intelligence , available directly on the platform, developed to make your daily life easier and speed up the resolution of questions about the system. With it, you can access quick answers, step-by-step instructions, useful links, and detailed explanations of the main functionalities, all without leaving the screen where you are working.

See below for instructions on how to access and use our [feature/tool].

1. Accessing the Assistant

Once you log in to the Pontotel Gestão , the Assistant will be available in the lower right corner of the screen, identified by the Pontotel icon. Simply click this button to open the chat window.

2. Exploring frequently asked questions

Upon opening the Assistant, you will see some suggested frequently asked questions. If your question is among these options, simply click on it to receive detailed step-by-step instructions.

3. Sending your question

If your question isn't among the suggestions, type your question in the text field and press "Enter" or click the submit icon. The Assistant will search for the most appropriate answer among the support content, returning guidance, related articles, and practical instructions.

4. Receiving detailed answers

The Assistant displays the answer directly on the screen, providing numbered steps, required fields, tips, and even links to full support articles. This allows you to resolve your issue quickly or deepen your knowledge as needed.

5. Complementing the research

If you need more specific information, continue the conversation with the Assistant by typing new questions or searching for other terms related to your topic. The Assistant recognizes the context of your conversation and continues to help with personalized answers to your question, making the service even more practical and efficient.

💡 Tip: If you can't find the answer you're looking for, you can visit the support website and search for other articles that complement the Assistant, or clear your search and start a new conversation!

Pontotel's Assistant is your partner for streamlining tasks and clarifying doubts without complication. Take advantage of it to explore its features and gain autonomy in managing your system!

For more guidance, please visit our support website or contact us via WhatsApp !

Updated on: August 8, 2025