Why isn't the password working?

The employee's password may not work for 3 reasons:

1. The password was entered incorrectly.

2- The computer or application the employee is using to clock in is registered to a different workplace (see here how to correct this for computers and see here how to correct this for applications).

3- The computer the employee is trying to clock in on is registered to another person (see here).

If you need further support, contact our team via WhatsApp. We're ready to help!

Updated on: August 8, 2025