How to fix Pontotel login problems

If you or someone on your team is having trouble accessing some of Pontotel's platforms, be aware that there are some common factors that may be preventing login. In this article, we've compiled all the possible reasons and how to resolve them — whether on the website or in the apps (BatePonto and Pontotel Gestão).

1. Incorrect email or password

Please verify that the email address you entered is exactly the same as the one registered in the company's system. Pay special attention to capitalization, spaces, or misspelled characters. The same applies to the password.

2. Password forgotten or expired

Use the “Forgot my password” option on the login screen. The reset will be sent to your email. Remember to also check your spam or junk mail folder.

3. Permissions denied in the application.

The app needs permissions to function correctly. When installing or updating, you must accept access to the camera, location, and storage. If denied, the app may crash or fail to complete the login process.

4. Unstable or no internet connection.

If you are trying to access the Pontotel Gestão websites BatePonto, your device needs internet access. Try using a secure and stable Wi-Fi network. Unstable connections can interfere with the authentication process.

See in this article how to check your internet.

5. Synchronization failure / device without internet

In the BatePonto and Pontotel Gestão apps, it's possible to clock in and out even without an internet connection. However, on the first access, it's mandatory that the device is connected. This is because the login data needs to be synchronized with the system to enable offline use.

After this initial internet connection, the information is saved on the device. Therefore, in subsequent instances, the employee can clock in and out normally, even when offline. Synchronization will occur automatically as soon as the device reconnects.

6. Authenticator (MFA) code with error.

For logins protected with multi-factor authentication, it is important that:

• The device should have the correct time;
• The code must be within its validity period;
• The chosen method (SMS or authenticator app) is working correctly.

7. User blocked or inactive.

If the login previously worked and is now malfunctioning, check with your company's HR department to see if the user has been deactivated or had their access revoked.

If the problem persists even after following these instructions, please contact us via Chat or WhatsApp and our Support team will assist you in resolving the issue!

Updated on: January 12, 2026