• Why does my payment slip have a different due date than the one stated in the email?

  If you noticed that the due date on your payment slip is different from the one in the email, don't worry! This happens because overdue payment slips are updated daily with interest and late fees. Understanding the payment slip update: If your payment slip is overdue, it will undergo an automatic update in the system to include the charges corresponding to the days of late payment. On the website, the due date may appear as the most recent date of the charge update. Some readers

• I haven't received my invoice yet. What should I do?

  Is your invoice due date approaching and you haven't received the payment slip by email yet? Don't worry! We recently launched the "Available Invoices" screen within the Pontotel platform. It's the fastest way for you to access your payment slips and invoices at any time, without relying on email. See how simple it is to access: Viewing the payment slip on the platform (Recommended) In the main menu of Pontotel Gestão, access Admin. Then click on the "Available Invoices" option. Some readers

• How do I add or remove a payment slip from my DDA (Direct Debit Authorization)?

  If you wish to register or unregister a payment slip from your Direct Debit Authorization (DDA), please check the instructions below. DDA Changes Adding or removing payment slips from the DDA must be done by your bank account administrator directly through Internet Banking. 💡 Important: Pontotel does not have the authority to perform this procedure for you. Support for DDA Registration If you have questions about how to register or remove payment slips from the DDA, we recommend that you contact us. [ Few readers]

• How can I contact the Finance Department?

  If you need assistance with the matters listed below, you can contact the finance department directly via email at faturamento@pontotel.com.br. This includes: 2nd copy of invoice; 2nd copy of payment receipt; Invoice; Price update. If you wish, you can click the link at the bottom of the screen "Send us an email" and send an email to our support team with the subject "Finance," and we will forward it to the appropriate department. Don't forget to include your name, email address, and details of your request. (Few readers)

• How do I get a duplicate copy of a Boleto Bancário (bank slip)?

  Need to access your Pontotel invoice or payment slip? The easiest and fastest way is through our platform! We recently launched the Available Invoices screen, a centralized space where you can view and download all your invoices (open, paid, or overdue) and also your payment slips. Method 1: Accessing through the Platform (Recommended) You can view your invoices directly in Pontotel Management, without having to wait for an email. Enable permissions. Few readers

• I cancelled the service and I'm still receiving invoices. What should I do?

  If you cancelled our services and are still receiving invoices, this could be due to a few reasons. Check the possible causes below. Invoice for the month of cancellation still outstanding: Even after requesting cancellation, the invoice due in the coming days corresponds to services provided up to the date of the request. As the services were provided normally until then, these charges are still due, okay? Cancellation not yet finalized: If the pro... Few readers

• What does it mean when my system is listed as expired?

  If your system is showing as expired, it means we haven't yet identified payment for your invoice(s). But don't worry, we're here to help! 😊 How to resolve the situation? To reactivate your system, pay any outstanding or overdue invoices/bills. You can view them at any time through this link: 🔗 Access your open invoices ⚠ Important! This link only works with a few readers

• I paid my bill this month, but I'm still receiving overdue emails. What happened?

  If you are receiving payment reminders for an invoice you have already paid, this could be due to several reasons. Check the possible causes below. Bank clearing: After payment, the bank may take up to 2 business days to process the payment. During this period, the system may still consider the invoice pending. If you have already made the payment, please disregard the email. System instability: In some cases, technical instability may occur. Few readers

• How do I change the CNPJ (Brazilian tax ID) for billing purposes?

  If you need to update your company's CNPJ for billing purposes, follow these steps to ensure your future invoices are issued correctly. Registering a New CNPJ To register a new employer (CNPJ) in our system, simply access the link below and follow the detailed instructions: 🔗 How to register a new employer (CNPJ) Confirmation of Change After confirmation... Few readers

• What is the impact of reducing or adding employees on the bill?

  If you wish to reduce or add more employees to your system, check how this impacts your bill and what to consider before making changes. How does billing work? Billing is based on the number of employees who clock in and out. However, there are two important points to consider: Minimum contracted quantity: If you reduce the number of employees below the minimum contracted at the beginning of your partnership with Pontotel, the bill will reflect the value. Few readers

• Why aren't my payment slips showing up on the Payment Slip Portal?

  If you accessed the Payment Slip Portal and received the message: Follow the instructions below to understand the reason and resolve the situation. Check the entered data. Make sure the information provided is correct. If there is any typing error, the system will not be able to locate your payment slips. Check the email used to access the Portal. Few readers.

• I didn't use the system. Will I be charged?

  If you haven't used the platform recently and are unsure about the charge, please see the information below. Automatic Plan Renewal Our contract provides for automatic monthly renewal unless either party requests termination. This is because the platform remains available for use, and it is the client's responsibility to access it. If you still have questions or need more information, please contact our team. We are looking for a few readers

• Is it necessary to confirm receipt of the payment slip after receiving it for payment?

  There's no need to acknowledge receipt of the payment slip. Simply make the payment within the deadline or, if it's overdue, pay with the applicable fines and charges, as stipulated. If you have any other questions or requests, our team is available to help you! Contact us whenever you need 😊 If you need additional support, contact our team via WhatsApp. (Few readers