• How to fix Pontotel login problems

  If you or someone on your team is having trouble accessing some of Pontotel's platforms, be aware that there are some common factors that may be preventing login. In this article, we've compiled all the possible reasons and how to resolve them — whether on the website or in the apps (BatePonto and Pontotel Gestão). 1. Incorrect email or password Check if the email you entered is exactly the same as the one registered in the system by the company. Pay special attention to capital letters, spaces, etc. Some readers

• What is a user profile and how do I create new permission profiles?

  To ensure that each user has exclusive access to the information and functionalities relevant to their role, the platform offers different permission levels. These permissions define the actions and data to which each user has access, allowing administrative and operational functions to be adjusted according to the specific needs of each role. Thus, each employee accesses only what is relevant to their daily activities. Below are listed the standard permissions. Some readers

• Understand what a calculation rule is.

  Pontotel's calculation rules define how the system interprets time clock entries and calculates hours, lateness, and overtime. These rules are fully customizable, allowing each company to configure the system according to its internal time and attendance policies. The system allows the creation of as many calculation rules as necessary to meet the organization's different scenarios. Since each rule is linked to the employee's record, it is possible... [ Few readers]

• How to enable sheet locking

  Sheet locking is a feature that ensures the security and integrity of records at the end of the period, preventing further changes after the timesheet is closed. Keeping this feature active is essential for an efficient and transparent control process. If you cannot find the sheet locking option when closing the sheet, it means it is deactivated. See how to enable sheet locking on the Pontotel Gestão website. Step-by-step instructions for activating sheet locking. Few readers

• How do I activate machine registration in two steps?

  To activate two-step machine registration for time tracking, go to Admin. Company Data. Select the option to require two-step activation for web-based time tracking and click Save changes. Wait for the confirmation message. If you need further support, contact our team via WhatsApp (https://api.whatsapp.co.uk). Few readers

• How to reactivate a user in the system

  At Pontotel, "deleting" a user doesn't mean permanently deleting them: they remain listed among deactivated users. This way, all previous records, such as timesheets and time entries, are saved. To use them again, you need to reactivate them. With that in mind, we've prepared this article to show you how simple it is to reactivate a user on our platform. Best of all, the employee's history is completely preserved! In this article, you'll see step-by-step how to do it. [ Few readers]

• Hierarchy of Calculation Rules

  For your time and attendance platform to function at maximum efficiency, it's essential to understand how the system processes calculation rules when they are present at different registration levels. In this article, you will learn what a calculation rule is, where to configure it, and the priority order the system adopts to ensure the smooth operation of your HR processes. 🧠 What is a Calculation Rule? The Calculation Rule is the "brain" of the time and attendance settings. It's where... Few readers