How to force website refreshes and clear browser cache.
Our platforms are constantly evolving. We regularly release new versions that bring feature updates, visual improvements, and bug fixes to enhance your experience on the BatePonto and Pontotel Gestão websites. However, due to browser caching, these improvements are not always immediately visible to all users. If you notice something that is not as expected, Some readersHow to submit the BatePonto app diagnostic
If you've encountered any problems with the BatePonto app, sending the app's diagnostic report to Pontotel Support is an important step so that the technical team can analyze and resolve the issue quickly. This procedure gathers technical information about the device and the app's operation, making it easier to identify the cause of the error. See below how to generate and share this diagnostic report quickly and securely. How to send the BatePonto app diagnostic report Click on the menu of Some readersWhere to find the company activation code
The activation code is essential information at Pontotel. It's a unique numerical sequence used to identify your company. Having this code readily available is crucial when contacting our support team or logging off a shared data collector. Step-by-step instructions for finding your activation code: Access the menu. On the Pontotel Gestão website, after logging in, click on the "admin" menu at the top. Some readersHow to open a support ticket for clocking in and out via computer (BatePonto website)
Before opening a support ticket, we recommend clearing your browser's cache, as many access or viewing problems are resolved with this simple action. Check out this article on how to clear the cache and force a website refresh. If the problem persists after clearing the cache, gather as much information as possible when reporting an error with the time clock registration on the BateP website. Few readersHow to open a support ticket for the BatePonto app.
To ensure quick and efficient service for questions or problems related to the BatePonto app, it is essential to gather and send as much information as possible when contacting Pontotel support. Before opening a support ticket, make sure that: The device is updated and configured correctly. All necessary permissions are enabled. Include in your ticket: Activation code (https://suporte.pontotel.com.br/article/393-como-descobrir-o-codigo-de-ativacao-ne) Few readersHow to open a support ticket regarding a timesheet
When opening a support ticket regarding a timesheet, please provide complete information so that Pontotel support can understand and resolve your issue more quickly. Include in your ticket: Company activation code; Name(s) of the employee(s) involved; Timesheet period/competency (Example: July/2025); Screenshots or a copy of the timesheet containing the error, inconsistency, or question. ( Few readers)How to open a support ticket regarding banked hours.
When you need support related to the time bank at Pontotel, it is essential to send detailed information to expedite the service and resolution of your case. Include in your request: Company activation code; Name(s) of the employee(s) affected; Period analyzed (e.g., month, cycle, period, day, etc.); Detailed description of the question, discrepancy, or problem encountered. ( Few readersHow to open a support ticket regarding reports
To ensure quick and accurate service for requests related to reports at Pontotel, it's essential to gather all important information when opening a support ticket. The more details you provide, the faster your problem will be diagnosed and resolved. Here's what to include when opening a ticket about reports: Company activation code, Report name or code, Number of readers.How do I open a support ticket regarding the Autocomplete tool?
To ensure the Pontotel support team can quickly and efficiently assist with any questions or issues related to the Autocomplete tool, please provide as much information as possible when opening your support ticket. Include the following in your ticket: Company activation code, Name(s) of the affected employee(s) and period, Low readerMeet the Pontotel Assistant
Pontotel's Assistant is our artificial intelligence, available directly on the platform, developed to make your daily life easier and speed up the resolution of questions about the system. With it, you can access quick answers, step-by-step instructions, useful links, and detailed explanations about the main functionalities, all without leaving the screen where you are working. Check below how to access and use our Assistant. 1. Accessing the Assistant As soon as you log in to the platform,How to open a support ticket regarding the Monitoring Panel.
When requesting support for the Monitoring Panel, it's important to provide detailed information so the Pontotel team can quickly identify and resolve the situation. The more information you provide, the faster your case will be diagnosed and resolved. Include in your request: Company activation code, screenshots showing the error or situation you wish to report, and a description. ( Few readers)How to open a support ticket regarding calculations.
In order for the Pontotel support team to quickly analyze and resolve any issues related to payroll calculations, timekeeping, or other calculations, it is essential to gather as much information as possible when opening your support ticket. This will ensure faster and more accurate service. Here's what information you should gather when requesting support regarding calculations: Company activation code, Detailed description, Few readersHow to send logs (technical data) from the Management Application to Support
Sometimes, to investigate unexpected behavior in the application, our Support team may request that you send the "logs". Logs are technical files that record the history of internal actions of the application. They act as a "black box", helping our developers understand exactly what happened in the system at the time of a failure. The sending process is very simple and done directly through the app. Step-by-step to send the logs: Open the application. Few readers