• How to clock in and out using the BatePonto app

  Clocking in and out using your cell phone is simple and secure. The BatePonto app guides you through the entire process, ensuring your time is accurately recorded in seconds. Depending on your company's settings, the app may automatically identify you by your face or require a numeric password. Here's a step-by-step guide: Identification (Who are you?) When you tap the Clock In button on the home screen, the first step is for the system to identify who is clocking in. This can happen in two ways... Popular

• How to clear the cache and data of the Pontotel applications (BatePonto and Gestão)

  With daily use, applications (such as BatePonto or Gestão) store temporary files, known as cache, to load faster. Over time, this data can become outdated and cause unexpected behavior, such as slowness, crashes, or minor synchronization failures. Clearing the cache or data is a simple maintenance action that forces the application to download the most recent information, ensuring better performance and improving your user experience. Popular

• How to register as a data collector or log in to the BatePonto website (web)

  To clock in and out using your computer, you don't need to install any programs. Simply access the BatePonto website through your browser (we recommend Google Chrome). On your first access, you will need to complete a brief registration to "activate" this computer as a secure and authorized time clock. Step-by-Step: Registration and First Access Open your browser and access the link: batePonto

• How to clock in and out using the Pontotel Gestão app

  The Pontotel Gestão app offers the convenience of clocking in and out directly from your mobile phone, in a simple, fast and legally compliant way. Step-by-step guide to clocking in and out using the Gestão app: Access the Pontotel Gestão application on your device and log in normally. On the home screen, locate... Some readers

• How to clock in and out on the BatePonto website

  After the initial computer registration, the BatePonto website is ready for daily use. The interface is designed to be agile: the employee arrives, identifies themselves, and registers their time in a few seconds, without needing to log in with email and password every time (provided the browser maintains cookies) (https://suporte.pontotel.com. Some readers

• How to view data, photos, and locations of points using the Pontotel Gestão app.

  The Pontotel Gestão app offers a complete view of employee time and attendance records. It's possible to track, in real time, the information for each clocking in/out: date, time, photo taken, and even the location of the clocking in/out on an interactive map. See how to access all these details in the app and make your management even more efficient! Step-by-step guide to viewing time and attendance data: 1. Access the Pontotel Gestão app. Open the app on your mobile device and log in (https://suporte.ponto). Some readers

• How to approve a computer as a time clock.

  Do you need to use a computer to register points on Pontotel? Before starting the registrations, it may be necessary to approve the equipment as a data collector in the system. This procedure ensures security, prevents fraud, and allows the computer to be properly recognized by the platform. ⚠️ Attention: In some cases, data collector approval may occur automatically, depending on the data collector profile settings (https://suporte.pontotel.com.br/article/585-como-gerenciar-cole). Few readers

• How to log out of the BatePonto website

  Logging out of BatePonto Web is important to ensure the security of your information and prevent unauthorized access to the system through your browser. Step-by-step instructions for logging out: 1. Click on the BatePonto website URL and place a bookmark at the end of the address. 2. Type the word "clear" after the last character of the address. (Few readers)

• How to clock in/out without internet (offline)

  The BatePonto and Pontotel Gestão apps allow you to clock in and out even without an internet connection. This feature ensures that employees can clock in and out normally, even in locations with no signal or unstable connection. Records are stored locally on the device and are automatically synchronized as soon as the connection is restored. Check out the detailed step-by-step instructions below: Step-by-Step 1. Open the app. When opening the app, you will need to remember that the app will only allow you to clock in and out. ( Few readers will be

• Why isn't the password working?

  The employee's password may not work for 3 reasons: 1- The password was entered incorrectly. 2- The computer or application the employee is using to clock in is registered to a different workplace (see here how to correct this for computers and see here how to correct this for applications). 3- The computer... Few readers

• How does facial recognition work in time and attendance recording?

  Facial recognition is a security technology used by Pontotel to validate employee identity at the time of clocking in and out. This feature ensures greater reliability in the process, reduces the risk of fraud, and facilitates work schedule management. This article complements the content on how to configure and manage facial recognition. Here, we will explain... [ Few readers]

• How do I enable permissions to clock in and out on my computer?

  When clocking in and out via computer, certain permissions need to be enabled to ensure the correct functioning of the Pontotel platform. Among these is geolocation, which identifies the employee's access location through their IP address—thus, the system recognizes information such as country, city, and local time of the registration. If clocking in is done using facial biometrics, it is also necessary to allow the use of the camera in the browser, permitting image capture. [ Few readers]

• How to synchronize and enable employees for time and attendance registration (REP-P)

  The REP-P (Electronic Time Recorder via Program) is the digital time recording model used by Pontotel, in full compliance with Ordinance 671 of the Ministry of Labor. For an employee to be able to register their time on any device (whether a mobile app or the BatePonto website), it is essential that their employee registration is "synchronized" with the REP-P. If this option is not active, the employee will be prevented from registering their time and will see the message "Employee not..." .

• How to fix the "Employee not synchronized with REP-P" error in the time clock system.

  When attempting to clock in/out using a time clock, the employee encountered the message "Employee not synchronized with the REP-P" or "Error synchronizing employee: Employee not enabled for registration on the time clock"? Error in BatePonto Web (https://storage.crisp.chat/users/helpdesk/website/-/c/e/8/7/ce87d16ae4000000/empregado-nao-sincronizado-batyb68um.jpg =354xauto) Error in BatePonto App (https://storage.crisp.chat/users/helpdesk/website/-/c/e/8/7/ce87d16ae4000000/empregado-nao-sincronizado-batyb68um.jpg =354xauto) Few readers

• How to unregister a device (data collector) from the platform

  If any device (computer, tablet, or smartphone) used to record time and attendance needs to be removed from the account, it's possible to do so quickly and securely through the Pontotel Gestão website. This procedure is useful, for example, when a device is no longer used by the company, or when an employee who used their own device to clock in and out has left the company. Below, check out the step-by-step instructions for deleting a time and attendance device from the system. Few readers

• Where to find the collector code on the BatePonto website

  The time clock code is a unique identifier generated by the BatePonto website and applications for each computer or device that will be used as a time clock. This code is essential for HR or management to identify and approve the use of the equipment, thus ensuring the security of the records. See how to quickly and easily find the time clock code on the BatePonto website. Step-by-step to find the time clock code: 1. Access the BatePonto website. Open your browser. ( Few readers)

• How do I update the app?

  Updates to our system are automatic and free. We are always creating new tools to make your daily life easier. If you have any suggestions, write to us (sugestoes@pontotel.com.br). App updates are also free. To update it automatically, simply make some settings in Google Play. In the Play Store, click on the corner... Few readers

• How to set up time tracking for employees working from home.

  Managing employees working from home is simplified with individual time tracking. The Pontotel platform allows employees to easily and securely record their work hours directly from their computer or personal mobile device. For this to work, the setup process is divided into two steps: first, creating user access and then guiding the employee to configure the device they will use. ( Few readers)

• How do I generate a report of the devices registered in the system?

  To generate the report, go to Device Management. Click on Generate Device Report. Wait for the confirmation message and click OK. A report will be generated for device verification. If you need support... Few readers

• Why does the web portal sometimes show the password instead of the username for confirmation?

  Sometimes the internet or server connection experiences brief periods of instability, but that doesn't mean the employee has to miss a clock-in/clock-out, right? That's why the password might appear instead of the employee's name. This is another way to verify the user. This ensures that the clock-in/clock-out is recorded in the system. If the message "Clock-in/clock-out recorded with few readers"

• How should the on-call worker clock in and out?

  The on-call employee must clock in as follows: 1st shift of the day: clock in at the start, clock out at the end of the break. 2nd to penultimate shift of the day: clock out at the start of the break, clock out at the end of the break. (https://storage.crisp.chat/users/helpdesk/website/-/7/1/e/0/71e0e66 Few readers)

• How do I configure the iOS app for automatic updates?

  If your iOS device doesn't have automatic updates configured, simply go to Settings > Your Name > iTunes & App Store. After that, enable the App Update option. (https://storage.crisp.chat/users/helpdesk/website/-/6/d Few readers

• How do I configure the app for automatic updates?

  If your device doesn't have automatic updates configured, simply go to the Play Store, click on the menu icon in the upper left corner. Click on Settings. Click on Update apps automatically. (http Few readers

• How does web point tracking work in fallback?

  Fallback is a state that is activated when there is a momentary instability in communication with the system. This way, the point will be recorded regardless of any existing problem. When active, fallback will not show feedback from already recorded points, as this is a contingency option. However, the point will be recorded normally, and after the instability, it will be processed and visible in the system. The message "Points already recorded are not being shown temporarily" will appear. (Few readers)

• How do I reject a computer for time and attendance recording?

  On this screen, you can manage and edit registered time clocks and prevent clocking in from a specific device, whether it's a computer, cell phone, tablet, or other. First, select the Management tab. Then, select the Time Clocks option. Selecting the Device for web-based clocking category will list all computers used to register clocking in. (Few readers)

• How do I unsubscribe my machine?

  Go to registro.pontotel.com.br//clear. Your machine will then be ready to be re-registered. If you need further support, contact our team via WhatsApp. We're ready to help! ( Few readers)

• How do I enable voice guidance?

  Starting with version 4.0.1, the application's voice guidance is disabled, but if you want to enable it, simply click on the menu icon in the upper left corner of the application. Then click on Enable Voice Guidance. And that's it! (https://storage.crisp.chat/users/helpdesk/website/-/6/2/8/4/6284b124e742b000/684927e5-ffbc-421b-bcb1-e091321d7oa4b.pn Few readers

• How to activate time tracking by photo or voice.

  To increase the security and transparency of time and attendance records made via mobile devices (smartphones or tablets), the Pontotel platform allows companies to require a photo or audio attachment when an employee clocks in or out. When activated, these features prompt the employee to take a photo of themselves or record a short audio message immediately after selecting the type of time entry (clock in, break, etc.). Few readers

• Find out why automatic logoff occurs on the BatePonto website.

  If your computer has been unregistered from the BatePonto website and is requiring a new login, this can happen for various reasons related to security and system configuration. Below are the main reasons for automatic unregistration of a data collector: Hardware or operating system changes; Significant changes to the computer; Few readers.

• How to disable time tracking by photo or voice (individual or in bulk)

  If your company has decided to change its time and attendance security policy and will no longer require photo or audio attachments, you can easily disable this feature. This setting can be managed individually or for multiple employees at the same time. How to disable it for an employee: In the main menu, access Registrations and click on Employees. (https://storage.crisp.chat/users/helpdesk/website/-/c/e/8/7/ce87d16ae4000000/cadastro-de- [This appears to be a technical error and not part of the main text about disabling time tracking.] )

• Is your BatePonto website's time clock malfunctioning? See a solution using cookie settings.

  Have you ever set up a computer to clock in and out for your company (BatePonto Web), but after some time it asked for your login and password again, as if it had never been registered? This happens due to a security measure in your browser (Google Chrome, Edge, etc.). To comply with the requirements of Ordinance 671 and ensure that the time is being recorded on the correct device, BatePonto saves an identification file on your device. ( Few readers